Privacy policy

Elixir Impex (“Elixir”, “we”, “us”) is based in JP Nagar, Bangalore, India. This policy explains what information we collect when you use Elixir CareConnect (medical-travel facilitation) or Elixir Impex Medicines (medicine enquiries), and how we handle it.

Information we collect

• Contact details you provide: name, country, email, phone and WhatsApp number.
• Medical information you choose to share: reports, prescriptions and case details, used only to prepare hospital options and estimates.
• Enquiry details: treatments or products you ask about and messages you send our team.
• Basic technical data: pages visited and general analytics, collected with your consent.

How we use it

• To review your case and obtain treatment plans and cost estimates from hospitals.
• To respond to enquiries and coordinate your care journey.
• To process medicine enquiries subject to prescription and destination-country rules.
• To improve our services and meet legal and record-keeping obligations.

Protecting medical documents

Medical reports and prescriptions are treated as sensitive. They are stored privately, access is restricted to authorised staff handling your case, and they are never placed in public locations. You can ask us to delete your documents once your case is closed.

Sharing your information

We share your details only with the hospitals, doctors and service providers involved in your specific enquiry, and only as needed to help you. We do not sell your personal information. We may disclose information where required by law.

Your choices

• Request a copy of the personal information we hold about you.
• Ask us to correct or delete your information.
• Withdraw consent for analytics or marketing communications at any time.

Contact

For any privacy request, email sales@elixirimpex.com or message us on WhatsApp.