Contact
Talk to a coordinator
Response time
We aim to respond to report reviews and estimates within 48 hours. Urgent cases are prioritised — mention “urgent” in your first message.
Support while you are travelling
Once your treatment is confirmed, you are given a named coordinator and a direct contact for them, so you are not starting from the beginning each time you get in touch. Patients who are in India for treatment are prioritised over new enquiries.
In a medical emergency
Contact your treating hospital directly, or call local emergency services. Clinical emergencies are handled by clinicians — please do not wait for a reply from us first. Tell your coordinator afterwards and we will help with communication, interpretation and logistics.
For medicine enquiries, please have your prescription ready. Prescription medicines are supplied only against a valid prescription and where legally permitted in the destination country.