Question 1

How does the process start?

Accepted Answer

Share your existing medical reports — scans, prior consultation notes, or diagnosis — through the upload form or WhatsApp. Our coordination team reviews them with partner hospital specialists and responds with hospital and doctor options plus an indicative cost estimate, typically within 48 hours. There is no obligation at this stage.

Question 2

Is the cost estimate final?

Accepted Answer

No. The estimate you first receive is indicative, based on your reports. Your treating hospital confirms the final plan and cost only after reviewing your complete case, and in some instances an in-person evaluation.

Question 3

Do you guarantee treatment outcomes?

Accepted Answer

No. No clinic or facilitator can ethically guarantee a medical outcome, and we do not make that claim. We can only be transparent about hospital accreditation, specialist experience, and the coordination process itself.

Question 4

How does the medical visa work?

Accepted Answer

Once you choose a hospital, they issue an invitation letter required for the Indian medical e-visa application. Our coordinator helps you understand the documentation needed, but the visa itself is issued directly by the Government of India.

Question 5

Is my medical information kept private?

Accepted Answer

Yes. Reports you upload go to private, access-controlled storage — never a public folder — and only our care team and the relevant treating hospital can view them. See our privacy policy for full detail.

Question 6

Can you help with medicines as well as treatment?

Accepted Answer

Elixir Impex Medicines is a separate, independently regulated division for prescription medicine enquiries. It operates under its own review process and is kept deliberately separate from the medical-tourism side of the business.

Question 7

What if I want a second opinion before deciding?

Accepted Answer

You can request an independent specialist second opinion at any point before committing to a hospital — see our second opinion page. It is a separate, no-obligation service.

Frequently asked questions