Patient support
Complaints and feedback
If something went wrong, we would rather hear it from you than not hear it at all.
01
We acknowledge
Within 2 working days of receiving your complaint.
02
We investigate
We establish what actually happened and why.
03
We tell you
What we found, and what we have changed so it does not recur.
Complaints about clinical care
If your complaint concerns the medical treatment itself, the hospital is responsible for investigating it and every accredited hospital has a formal grievance process. Tell us anyway — we record it, and we will help you raise it with the right department and follow it up on your behalf.
For anything urgent while you are in India, message your coordinator directly on WhatsApp rather than waiting on this form. In a medical emergency, contact the hospital or local emergency services first.